You have the right to cancel your order within 7 working days from delivery. You must notify us by e-mail of your intention to cancel within 7 working days from delivery. After notification we will issue you a returns number that you must quote on the paperwork when returning the goods, along with return instructions and the postal address to send the goods back to.
Goods must be returned ‘AS SOLD’ in the original sealed packaging. Goods must be complete, unused, and in ‘AS NEW’ condition. If you have opened the box to examine the product it must have been done so without damaging the product in any way and must be re-packaged as received. Goods must be returned to our returns department within 14 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 14 days.
Any ‘FREE GIFTS’ with the products must also be returned.
Full refund of the cost of the goods is wholly conditional upon the above conditions being met and only after a full inspection of the goods by our returns department to check for completeness and correct product return.
Goods received back complete, as new, unused and in original packaging including any accessories and free gifts and in a re-sellable condition will be refunded the full invoice amount less a re-stocking fee of £1.95. The cost of return postage must also be met by the customer. We cannot accept any responsibility for the loss of goods whilst in transit to us. We would recommend using only a tracked or signed for service.
All refunds will be made via paypal. If a PayPal balance was used for payment, this is usually instant. If payment was made using a credit/debit card or bank account, this could take upto 4 days to appear on your statement. PayPal will issue confirmation of the refund by e-mail immediately after processing.
We are unable to accept goods back that are not in a re-sellable condition, these goods will be returned back to you and the cost of delivery charged to your account.
Damaged Or Faulty Goods
If your order arrives damaged or appears to be faulty in any way please contact us by e-mail as soon as possible after inspection. After notification we will issue you a returns number that you must quote on the paperwork when returning the goods, along with return instructions and the postal address to send the goods back to.
Upon return, the goods will be inspected by our returns department. If the goods are confirmed to be damaged, faulty or otherwise unfit for use a replacement will be dispatched. The cost of your return postage will also be refunded to your account.
Upon inspection, if the goods are discovered to be undamaged and fit for re-sale, we will issue a replacement or refund if required, however the outbound and incoming postage charges will not be returned to you.